The terms ‘Alexander Philips Ltd’ or ‘Us’ or ‘We’ refers to the owner of the website whose registered office is 27 Broadwater Street West, Worthing, West Sussex, BN14 9BT, and our company registration number is 06970810. The term ‘You’ refers to the user of our website.
The content on this website is intended for your general information and use only. It is subject to modification without prior notice.
Your use of any information or materials on this website is undertaken at your own risk. We shall not be held liable for any consequences arising from such use. It is your own responsibility to ensure that any products, services, or information available through this website meets your specific requirements.
Neither we nor any third parties can guarantee the accuracy, performance or suitability of the information and materials provided on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly disclaim liability to the fullest extent permitted by law.
All content on this website, including but not limited to design, branding, layout, appearance, and graphics, is either owned by us or licensed to us. Reproduction of any material is strictly prohibited unless in accordance with the copyright notice, which forms part of these terms and conditions.
Acknowledgement of trademarks not owned by or licensed to the operator is provided on the website.
Unauthorised use of this website may result in a claim for damages and may be considered a criminal offence.
For your convenience and additional information, this website may include links to other websites. It is important to note that these links do not imply our endorsement of the website(s), and we disclaim any responsibility for the content of the linked website(s).
By using this website, you agree that any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.
Alexander Philips Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.