Terms and conditions

Welcome to Alexander Philips website. By continuing to browse and use this website, you agree to adhere to the subsequent terms and conditions of use, which, in conjunction with our Privacy Policy, govern the relationship between you and Alexander Philips in relation to this website. If you disagree with any aspect of these terms and conditions, we kindly request that you refrain from using our website.

The terms ‘Alexander Philips Ltd’ or ‘Us’ or ‘We’ refers to the owner of the website whose registered office is 27 Broadwater Street West, Worthing, West Sussex, BN14 9BT, and our company registration number is 06970810. The term ‘You’ refers to the user of our website.

The access and use of this website is subject to the following terms of use:

The content on this website is intended for your general information and use only. It is subject to modification without prior notice.

In order to enhance your user experience, this website uses cookies to monitor browsing preferences, to improve the functionality and usability of the site.

Your use of any information or materials on this website is undertaken at your own risk. We shall not be held liable for any consequences arising from such use. It is your own responsibility to ensure that any products, services, or information available through this website meets your specific requirements.

Neither we nor any third parties can guarantee the accuracy, performance or suitability of the information and materials provided on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly disclaim liability to the fullest extent permitted by law.

All content on this website, including but not limited to design, branding, layout, appearance, and graphics, is either owned by us or licensed to us. Reproduction of any material is strictly prohibited unless in accordance with the copyright notice, which forms part of these terms and conditions.

Acknowledgement of trademarks not owned by or licensed to the operator is provided on the website.

Unauthorised use of this website may result in a claim for damages and may be considered a criminal offence.

For your convenience and additional information, this website may include links to other websites. It is important to note that these links do not imply our endorsement of the website(s), and we disclaim any responsibility for the content of the linked website(s).

By using this website, you agree that any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Alexander Philips Complaints Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.